Ring users when a SyncUp is started
complete
Alex
I don't know if someone started a SyncUp with me or in a Chat I am part of, because I don't receive a notification or pop-up with sound.
Log In
Brendan W
complete
Hey, guys!
We know it's been a long time coming, but we're excited to announce we've begun our
Beta launch for SyncUp ringing
! 📣Refresh your app if you haven't, have someone call you, and hear our beautiful ringtone!
- Now, you should receive a modal popup and sound when someone starts a SyncUp in a DM or Group DM you are part of.
- Use SyncUps in Channels? Now, you can manually invite users who have access to the Channel to join your SyncUp!
- Ringing works across browser and desktop, with mobile support in the works! 📱
- Lastly, users with push notifications disabled might not hear the sound right now, but we're working on that too!
If you have any feedback or run into any issues during your testing, please use this form!
Rakesh Rathore
I dont know, but its not working in my workspace, i tried in the direct DMs and channel but its not working. just a notification is pop up.
how it works ? please help me out ?
V
Vincent D'Amico
Rakesh Rathore If it wasnt for my coworker testing this with me i wouldnt of known it was working. I had sent over some feedback i just felt its strange since the user calling doesnt see that the call is still ringing.
I just think its missing something / indiciation. At one point i remember the sync ups given a better indication when one was active somewhere on the screen for us.
Ulysse Nizet
Hello Brendan W That's great! Thank you very much. However, since SyncUp don't really close and stay open even after all people have left the call, when you call someone again in the few minutes after a first SyncUp, it won't ring again… Which means if you missed call him, then left the SyncUp, and want to call him later before the x minutes timeout of the SyncUp, it won't ring again.
If the person refused the call, she won't enter the SyncUp, but the caller is still hanging alone in the SyncUp
I think you should re-think the way you manage SyncUps
Brendan W
Ulysse Nizet: Hey, there! Yes, the SyncUp will stay open for 2 hours by default, unless there's no one in it for 5 (maybe 10 I forget) minutes.
If someone is in it, and someone leaves, you can always use the invite function to manually ring them again.
Ulysse Nizet
Brendan W It seems you can invite someone manually in a group SyncUp, but not in a one-to-one SyncUp
Brendan W
Ulysse Nizet: SyncUps can only be accessed by users who have access to the Channel or DM already. Since we don't allow inviting users to an existing DM yet, the same stands for inviting to the SyncUp started from a DM.
Lukas Moser
Ulysse Nizet totally agree; I don't understand this behaviors at all. Very confusing for users
Reece Atkinson
Merged in a post:
SyncUp upgrade Phone Calling Feature
Leo Brito
It’s very important that SyncUp rings like a real phone call—it should keep ringing until the person answers, not just ring once and go silent. At the very least, this should be an option users can activate. Another key point is the lack of group SyncUps or the ability to invite more people or make group calls. This is essential for effective team communication.
Brendan W
complete
Hey, guys!
We know it's been a long time coming, but we're excited to announce we've begun our
Beta launch for SyncUp ringing
! 📣Refresh your app if you haven't, have someone call you, and hear our beautiful ringtone!
- Now, you should receive a modal popup and sound when someone starts a SyncUp in a DM or Group DM you are part of.
- Use SyncUps in Channels? Now, you can manually invite users who have access to the Channel to join your SyncUp!
- Ringing works across browser and desktop, with mobile support in the works! 📱
- Lastly, users with push notifications disabled might not hear the sound right now, but we're working on that too!
If you have any feedback or run into any issues during your testing, please use this form!
Deepti Karn
Brendan W doesn't work for me. Still the same, no sound, no modal popup. Just the old DM silent zero notification badge. This is on Chrome.
I have push notifications on.
I have refreshed and reopened my browser.
I have sound on for all notifications.
Lukas Moser
Reece Atkinson do you have a beta release date for us? and can our workspace be added? thanks
Reece Atkinson
Lukas Moser: We're launching a beta very soon! Stay tuned for updates on this post :-)
Ulysse Nizet
Reece Atkinson You already said that literally one month ago…
Reece Atkinson
Merged in a post:
ClickUp Call Notification or Sound should be
A
Ashutosh Kumar
Please have a different sound or Long ringing alert if we are getting a call
Reece Atkinson
Merged in a post:
No ringtone when starting SyncUP
Jan Randy
You only see the call when you enter the chat. But there is nothing ringing, neither on the smartphone nor on the desktop. All notifications are active, but nothing happens.
Ulysse Nizet
Reece Atkinson Dean Markley Bulaon JJ Cruz
Joyce De Los Reyes Brendan W Brendan Boyle I don't think you actually understand how hard it is to convince a team to move from a system they know to a whole new system. I managed to convince my team to migrate to ClickUp… and now, I have to tell them to use the old system for calling 'cause it's been 5 years you haven't think about adding a basic ringtone in the software… guys…
Ulysse Nizet
Reece Atkinson Brendan Boyle Brendan W I've seen the changelog of 31 May, i've read it. you've been developing a whole AI ChatGPT-like app for Desktop… but still unable to put a simple ringtone in the software ?!!! Guys, seriously, what are you doing? you showed us an preview of what you were working on then… nothing.
Jason Hawkins
Ulysse Nizet this is so accurate.
Product 101 - build the highest value, lowest effort things first.
Ringing option is foundational for a Teams replacement.
I also swapped my whole team to Clickup and am getting some 👀 now
Lucas Schmitt
Hello are there any new developments here? We've switched from Slack and upgraded our accounts. However, our effectiveness suffers immensely from the fact that there is no proper bell function.
Deepti Karn
Lucas Schmitt Reece Atkinson +1
Ulysse Nizet
Lucas Schmitt Reece Atkinson Brendan W +1
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