Ring users when a SyncUp is started
complete
Alex
I don't know if someone started a SyncUp with me or in a Chat I am part of, because I don't receive a notification or pop-up with sound.
Log In
Brendan W
complete
Hey, guys!
We know it's been a long time coming, but we're excited to announce we've begun our
Beta launch for SyncUp ringing
! 📣Refresh your app if you haven't, have someone call you, and hear our beautiful ringtone!
- Now, you should receive a modal popup and sound when someone starts a SyncUp in a DM or Group DM you are part of.
- Use SyncUps in Channels? Now, you can manually invite users who have access to the Channel to join your SyncUp!
- Ringing works across browser and desktop, with mobile support in the works! 📱
- Lastly, users with push notifications disabled might not hear the sound right now, but we're working on that too!
If you have any feedback or run into any issues during your testing, please use this form!
Ulysse Nizet
Brendan W Reece Atkinson Dean Markley Bulaon JJ Cruz
Joyce De Los Reyes Brendan Boyle Hey team,
Thanks for this first drop — but let’s be honest: we’re miles away from a "completed" feature.
The reality on user side:
• When you call someone, no clue if it’s still ringing, rejected, or missed. You’re left hanging, waiting like a fool.
• The SyncUp popup hijacks the whole screen. If my coworker isn’t ready to take the call, they have no choice but to reject it.
Take a page from WhatsApp or FaceTime: calls appear in the corner, don’t block work, and let users pick up when ready.
• Try calling back within 10 min? No ring, nothing. Super frustrating — especially for 1-to-1 SyncUps, which matter most.
• If the app isn’t front and center, the callee just gets a basic notification — identical to a task comment. Easy to miss.
Again: this isn’t how calls should work in 2025.
• And the mobile app? SyncUp doesn’t ring at all. That's not an edge case — that’s broken.
ClickUp has massive potential. We’ve moved teams here because we believe in the vision.
But while you build flashy features like Brain Max, we’re struggling with the basics.
Examples:
• Can’t assign task colors by label in mobile calendar — works fine on desktop. Why the inconsistency?
• “Ignore weekends” in planning: nice! But good luck finding a support thread after closing it — no recovery.
• Team chats are buried. You have to exit your workflow just to write a message. Meanwhile, Meta figured this out years ago.
We love ClickUp. That’s why we’re pushing. But we need stable, usable, thought-through features — not MVPs labeled as final.
Telling us for 6 months “we’re working on it”, then hiding behind “beta” for another month and dropping something barely functional… that’s not how you build trust.
Listen to your users.
Build with us, not just ahead of us.
Turjo Mahir
Ulysse Nizet Very well written; you basically spoke my mind.
We have shifted our whole team (500+ members) to ClickUp, but we have been struggling a lot. Especially the mobile app DOES NOT WORK. The experience is very poor on the mobile app.
Ulysse Nizet
Brendan W Reece Atkinson Dean Markley Bulaon JJ Cruz
Joyce De Los Reyes Brendan Boyle What say you?
Abdullah Selmi
The SyncUp doesn't close when no one inside it so the ring feature won't work each time. When I call someone (or a group or a channel), the ring feature is working fine, but when the SyncUp has no one inside it (No one in this call) the SyncUp dose not ends (call ended), so If I call the users again the ring feature never works until the SyncUp is ended (call ended), then the ring feature works again
Rakesh Rathore
I dont know, but its not working in my workspace, i tried in the direct DMs and channel but its not working. just a notification is pop up.
how it works ? please help me out ?
V
Vincent D'Amico
Rakesh Rathore If it wasnt for my coworker testing this with me i wouldnt of known it was working. I had sent over some feedback i just felt its strange since the user calling doesnt see that the call is still ringing.
I just think its missing something / indiciation. At one point i remember the sync ups given a better indication when one was active somewhere on the screen for us.
Ulysse Nizet
Hello Brendan W That's great! Thank you very much. However, since SyncUp don't really close and stay open even after all people have left the call, when you call someone again in the few minutes after a first SyncUp, it won't ring again… Which means if you missed call him, then left the SyncUp, and want to call him later before the x minutes timeout of the SyncUp, it won't ring again.
If the person refused the call, she won't enter the SyncUp, but the caller is still hanging alone in the SyncUp
I think you should re-think the way you manage SyncUps
Brendan W
Ulysse Nizet: Hey, there! Yes, the SyncUp will stay open for 2 hours by default, unless there's no one in it for 5 (maybe 10 I forget) minutes.
If someone is in it, and someone leaves, you can always use the invite function to manually ring them again.
Ulysse Nizet
Brendan W It seems you can invite someone manually in a group SyncUp, but not in a one-to-one SyncUp
Brendan W
Ulysse Nizet: SyncUps can only be accessed by users who have access to the Channel or DM already. Since we don't allow inviting users to an existing DM yet, the same stands for inviting to the SyncUp started from a DM.
Lukas Moser
Ulysse Nizet totally agree; I don't understand this behaviors at all. Very confusing for users
Reece Atkinson
Merged in a post:
SyncUp upgrade Phone Calling Feature
Leo
It’s very important that SyncUp rings like a real phone call—it should keep ringing until the person answers, not just ring once and go silent. At the very least, this should be an option users can activate. Another key point is the lack of group SyncUps or the ability to invite more people or make group calls. This is essential for effective team communication.
Brendan W
complete
Hey, guys!
We know it's been a long time coming, but we're excited to announce we've begun our
Beta launch for SyncUp ringing
! 📣Refresh your app if you haven't, have someone call you, and hear our beautiful ringtone!
- Now, you should receive a modal popup and sound when someone starts a SyncUp in a DM or Group DM you are part of.
- Use SyncUps in Channels? Now, you can manually invite users who have access to the Channel to join your SyncUp!
- Ringing works across browser and desktop, with mobile support in the works! 📱
- Lastly, users with push notifications disabled might not hear the sound right now, but we're working on that too!
If you have any feedback or run into any issues during your testing, please use this form!
Deepti Karn
Brendan W doesn't work for me. Still the same, no sound, no modal popup. Just the old DM silent zero notification badge. This is on Chrome.
I have push notifications on.
I have refreshed and reopened my browser.
I have sound on for all notifications.
Lukas Moser
Reece Atkinson do you have a beta release date for us? and can our workspace be added? thanks
Reece Atkinson
Lukas Moser: We're launching a beta very soon! Stay tuned for updates on this post :-)
Ulysse Nizet
Reece Atkinson You already said that literally one month ago…
Reece Atkinson
Merged in a post:
ClickUp Call Notification or Sound should be
A
Ashutosh Kumar
Please have a different sound or Long ringing alert if we are getting a call
Reece Atkinson
Merged in a post:
No ringtone when starting SyncUP
Jan Randy
You only see the call when you enter the chat. But there is nothing ringing, neither on the smartphone nor on the desktop. All notifications are active, but nothing happens.
Ulysse Nizet
Reece Atkinson Dean Markley Bulaon JJ Cruz
Joyce De Los Reyes Brendan W Brendan Boyle I don't think you actually understand how hard it is to convince a team to move from a system they know to a whole new system. I managed to convince my team to migrate to ClickUp… and now, I have to tell them to use the old system for calling 'cause it's been 5 years you haven't think about adding a basic ringtone in the software… guys…
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