API for Chat Bot Interaction
D
Daniel Cunha
We request the development of an API that allows the creation and integration of a chat bot, similar to a Slack bot, capable of interacting within a chat environment. This API should enable the bot to:
Use Case:
The API will enable teams to automate routine tasks, monitor critical system events, and provide real-time interaction with users via a bot, improving team communication and system monitoring efficiency.
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Brendan W
Merged in a post:
Bot-based channel messages & unread tagging for automations
Sven J. Scheuerle
Currently, messages that are posted to ClickUp channels via automations (e.g. via API or integrations such as Stripe) are always created on behalf of their own user. This creates two key problems:
No unread mark:
Since the message comes from your own user, the channel is not marked as “unread.” Important events (e.g. new Stripe payments, leads, errors) are easily lost as a result.
Missing system/bot separation:
It is not clear whether a message was created manually or automatically. In tools like Slack, it is standard for such messages to be posted by bots (e.g. “Stripe Bot,” “Automation,” etc.).
Arnoud Post
Brendan W I've noticed similar requests have been set to "Not planned", can you give us an update on this one? I think there are quite some users that would like to create a bot that we can use over API to send and receive messages.
I'm sure we would not need the complete bot functionality as there is in Slack, but being able to send/receive over API for a non-user entity would give a lot of users the option to build something for them selves and finally leave Slack.
Brendan W
Arnoud Post: Hey there! You can already create a user in the Workspace that's a "bot" and use their API token to perform actions as you wish.
A true "bot" solution that you can leverage isn't something we'll be working on right now.
Lucas Teixeira
+1 for this.
I would like to use hubot or similar.
Giovanni Segar
As soon as public API endpoints for CRUD operations for chat become available, I can move over from Slack completely! This would be so huge for us.
Brendan W
Hey there! We are working on uplevel our Zapier support, which will be coming soon for Chat so stay tuned! We'll have bot support and will continue to expand our public API and Zapier to support other bots too.
Arnoud Post
Brendan W please also put the Make integration on there too. Or let us help to build the chat modules for the Make integration.
Vini Pereira
We want to move from Slack but this is a deal-breaker for us at the moment. We need an endpoint to send requests when specific events happen in our app, like bugs and critical actions.