First off, I love that this feature is finally here!

A few pieces of feedback and questions:

1) Error logs lack meaningful detail. At minimum, each entry should include the ticket title and/or ID along with a link to the ticket, plus a clearer explanation of why the sync failed. Attached are examples - what do they actually mean?

2) How do I recover from a failed sync? Once a ticket fails, what's the path to getting it synced successfully — is there a retry option, or does it have to be handled manually?

3) Which tickets are included in the sync, and which aren't — and why? This isn't explained clearly anywhere, including the Zendesk Sync help article.

4) How does the sync handle related tickets? Say I have three tickets — A, B, and C. Will the sync automatically create three separate tasks? And what if A and B are supposed to be merged into a single case?