Disable Threaded Comments but keep Chat
Ezgi Connard
We're having a lot of difficulties caused by Threaded Comments. Our clients are complaining about missing comments and feeling overwhelmed by it, and they're right! We really want our clients to use ClickUp for the ease of project management instead of email or bunch of other IM apps, but this makes it really hard to convince them to stay. You might ask why not disable threaded comments then? Well because for some reason it's tied to Chat function, and Chat is an integral part to us!
ClickUp gurus, could you please make these 2 functions independent from each other? Thanks.
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Katy R. Pent
I'm so bummed we cannot do this yet. I am trying to work on some things with my agents. I want to chat with them, but we have turned off chat in our workspace to spare sanity (the threaded comments have people completely lost). Because of that, I have this very small space to work with my agents. I tried communicating via a task, but found out that my agent was not tracking with his or my comments previously in the task, so I have been wasting weeks of work. Please, please give us the option to have chat without the threaded comments. 🙏🏻 Soon!
Brendan W
Katy R. Pent: Hey, there! We're definitely exploring this as an option, stay tuned!
Katy R. Pent
Brendan W Thank you. I found out recently that a conversation I had with one of my agents in a task was not being remembered by the agent. We were going around in circles. I finally asked him why he wasn't remembering what he had said the day before. That's when he explained that he does not have that capability. We have moved it to a DM, but it is SO hard to find conversations in there, since it all stacks and I cannot open up the chat section in it's own space, but have to keep the screen divided between the thread on the left and the comments on the right. I love agents, but I wanted to just emphasize how much bigger an issue this is than just the workspace's decision to not turn on chat. Thanks for hearing us. :)
Brendan W
Katy R. Pent Thanks for the feedback and yes, definitely hear you on how we can improve this!
Brendan W
Merged in a post:
Allow Threads to be switched off without losing Chat
James Tyrer
Brendan W
Merged in a post:
Want to turn off threaded comments in #Chat feature
Juliana Meyer
We should be able to turn off threaded comments in chat with the ClickApp for threaded comments
Brendan W
Merged in a post:
Stop Threading all Responses
Nathan Boyer
In both Chat and Comments, replying from a notification creates a new thread. This should not be the default behavior. This nesting hides information behind small UI elements and extra clicks. On many occasions, I have pestered someone for a response that was already given in a hidden thread.
I had the Threaded Comments ClickApp turned off previously because it was causing more headaches finding information and following disjointed conversations across threads than its supposed organizational benefit. However, I want to be able to use the Chat ClickApp which
requires
the Threaded Comments ClickApp for some reason. (Our team is small, and we don't have that many messages on a given task/chat to warrant threading.) I'd prefer an option to turn threading off entirely, but at least stop making it the default behavior when addressing notifications.
Brendan W
Hey Nathan Boyer! Thanks for the feedback and for creating a post on Canny.
If threaded comments were disabled, but you could keep Chat on, would you want to quote reply to previous messages, like what Discord, Google Chat, WhatsApp, etc. allow you to do?
Nathan Boyer
Brendan W No, not by default. Just add the new message to the bottom of the main, top-level Activity feed. Keep it simple for small teams like a group text message. We typically have only 2-3 people engaged on a given chat/task, so there is no need for spaghetti threading. Quote replies would be a nice feature, but only if I specifically ask for it e.g. by right clicking on a previous comment.
Brendan W
Nathan Boyer: Yup, that's the idea, you'd have to manually choose to quote. Otherwise, you're just replying to comments in the main feed!
Brendan W
Merged in a post:
Threaded Messages should be Opt-In
Nathan Boyer
Replying to Chat and Task Comment notifications in Inbox defaults to creating a new thread. It should really default to replying in the existing stream! I should manually choose to create new threads; I never want ClickUp to do that for me.
I really wish I could disable Threaded Comments entirely, but it is required with Chat for some reason. It is dumb to make a whole new thread just to reply "yes" to someone, especially when the threads hide information behind another click. I understand what Threaded Comments tries to solve, but in small teams they are usually more harm than good. Let me decide when to use them.
Tasha ClickUp
Merged in a post:
Turn Off Threaded Task Comments But Keep Chat Enabled.
Ashley Vrancken
A lot of communication is lost because replying directly from your inbox, which is the most efficient way to communicate, creates a thread under the original comment rather than responding in the Activity panel of the task itself. We don't want to disable the Chat feature so it'd be great to be able to turn off threaded comments on tasks without needing to disable the Chat feature.
Katy R. Pent
Yes! We have staff of somewhere between 200 to 500 using ClickUp. When Threaded Comments is turned on, we have so many casual users confused as to where the comments are. We need to use Chat to get the most out of Super Agents, but not at the cost of frustrating a several hundred people who cannot find out where to reply. PLEASE give us the opportunity to choose to turn off Threaded Comments and leave on Chat. I realize this will cause a change on your end to have Chat work the way you want it to, but I have confidence that your engineers can figure out another way. Please. 🙏🏻
Rory Hamel
I agree with this. We need an option to disable threaded comments on tasks, while leaving them on in chats.
Does anyone know if this was done?
Ege Yay
I need this as well. This creates a lot of problems.
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