Brendan W
Merged in a post:
Threaded comments enabled automatically (and forced)
Ruud
I'm testing the new Chat, enabled it, and later saw it also enabled threaded comments throughout the entire application. That is something we always prevented because it hides information an addtional layer deep. Plus, if we even wanted to disable it, it doesn't just disable thread options, but it hides all threads, removing info from view. That is why we never started with this anyway.
Can you please disconnect chat threads from threads in the rest of the application? In 'old' chat you had threads regardless...
Brendan W
Hey, Ruud! Appreciate the feedback :)
Right now we've made the decision to keep the threaded replies ClickApp enabled when Chat is enabled. If you disabled Chat, you can also adjust that ClickApp freely now.
This is something we'll continue to monitor and revisit! I'll also mention with the new Replies page on Chat, you can be sure that you won't miss the replies of threads you follow.