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Slack integration not working
in progress
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Ronja T
The commands are there (i.e. /clickup new or "Create a task" on a slack message) but clicking them does nothing! Here's a video: https://t2446380.p.clickup-attachments.com/t2446380/65c61676-2ca1-48a8-a4e8-0b8c97f04059/screen-recording-2020-06-23-12%3A37.webm?view=open
Vincent Varghese
Hey, voters!
It seems this issue has been resolved for a few users, but it has been unique in each case and persistent in varying ways.
I have bumped the general issue, but we recommend emailing bugs@clickup.com with the specifics of what you are experiencing and a link to this Canny post! 🙏
This way, our Technical Support Team can look at your instance and provide some new data to help the developers. 🔍
Apologize for the delay and looking forward to getting you back up and running with Slack! 🚀
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Kerry Johnson
Still an issue here.
I wonder if ClickUp is still trying to use the same token that I (the user) revoked. I have reauthorized on the Slack side of things but ClickUp is failing to connect after re-authorizing on Slack.
ClickUp Admin can you look into this?
Innocent Buthelezi
Hi, recent voters!
Thanks for making us aware that you're also experiencing this issue! 🙏🏽
We've picked on a few bug forms and messages from users experiencing this issue!
Slack links unfurl for "clickup.com" but don't for "app.clickup.com"!
I recommend emailing in from your Workspace's registered email address to bugs@clickup.com and linking to this Canny post for troubleshooting 🔗
One way to speed up the investigation, and resolution process is to also grant confirmation in that email simply stating the Technical Support team can log into your account to test the Slack links. 🚀
We look forward to hearing from you!
Thanks!
G
GJ Roelofs
There currently seems to be an issue with the unfurling of all "app.clickup.com" domain links (as opposed to "clickup.com") - see my message: https://clickup.canny.io/bugs/p/unfurl-doesnt-work-in-slack-now
Vincent Varghese
Hey, voters!
It seems this issue has been resolved for a few users, but it has been unique in each case and persistent in varying ways.
I have bumped the general issue, but we recommend emailing bugs@clickup.com with the specifics of what you are experiencing and a link to this Canny post! 🙏
This way, our Technical Support Team can look at your instance and provide some new data to help the developers. 🔍
Apologize for the delay and looking forward to getting you back up and running with Slack! 🚀
Mike Cozart
Is there any update on this issue? It looks like it has been known for nearly a year and it is still an issue.
K
Kerry Johnson
Mine is not a message length issue. ClickUp for Slack was working previously. Some functions stopped working a year or two ago so I tried to restart the integration by doing the following (then):
- Revoked my access to ClickUp via configuration tab on https://iclasspro.slack.com/apps/A3G4A68V9-clickup
- Issued "/clickup new" in Slack and not shockingly received message: "Token revoked! You haven't authorized ClickUp to do this. Re-Authorize"
- Clicked on the "Re-Authorize" link from the message above and got taken to https://app.clickup.com/settings/slack
- Clicked on "Add to Slack" button on the link in the previous step. This sends me to https://slack.com/oauth/authorize?redirect_uri=https%3A%2F%2Fapp.clickup.com%2F1256062%2Fsettings%2Fslack&scope=channels:read%20links:read%20links:write%20users:read%20groups:read%20chat:write:bot%20commands%20users:read.email%20&client_id=xxx.yyy (removed client_id)
- On Slack's ClickUp auth page mentioned above ("ClickUp is requesting permission to access the iClassPro Slack workspace"), clicked "Allow" button. Get redirected to https://app.clickup.com/settings/slack (same 4 images explaining it with "Integrate Slack with ClickUp to post notifications and to enable rich links into conversations." and the "Add to Slack" button) but now with error toast in bottom left: "Internal Server Error code: SLACKI_00"
- JSON response: {"slack_authed":false,"id":"xxx.yyy"}
- But I now appear as an authorized user (with the current date) again under the configuration tab of the link in Step 1.
Note: xxx.yyy had matching client id numbers between step 4 and 6.
It seems ClickUp is failing to acknowledge that I have authorized the app.
Claire Freyvogel
My team and I are also experiencing this issue when there is an image (.png) attached to the slack message.
Kevin
I'm also experiencing this issue.
Error message:
- Sorry, there's been an error. Try again later.
Actions to reproduce:
- Clicking the three dot "more actions" button on a Slack message
- Clicking on the ClickUp "Attach Comment" action
- Private message appears in the Channel showing the error message
Resolutions tried:
- I tried resetting the integration -- same failed results
- Tried adding ClickUp notification to another channel that the message is in -- same failed results
Nigeria Simone
I'm unable to create new tasks. Literally nothing happens once I submit. The task is not created and I get no message. It pretty much makes the integration useless.
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William Shaw
Nigeria Simone: this is happening for me also
Brent Evans
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