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Slack integration not working
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Ronja T
The commands are there (i.e. /clickup new or "Create a task" on a slack message) but clicking them does nothing! Here's a video: https://t2446380.p.clickup-attachments.com/t2446380/65c61676-2ca1-48a8-a4e8-0b8c97f04059/screen-recording-2020-06-23-12%3A37.webm?view=open
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Brent Evans
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Joshua Allan
I think I've figured out why Slack integration does not work sometimes! To anyone at ClickUp still monitoring this bug, please look into these symptoms.
The error appears to be happening whenever the character count of the Slack message is 827 characters or above. Any messages that are 826 characters or below work fine.
I hope this helps! I've emailed this and screenshots to bugs@clickup.com
Brent Evans
@Joshua Allan: We can't thank you enough for pinning down the problem! 🙌
Aleš Sušnik
@Joshua Allan: i'm expiriencing this with short messages which have an image attached or a link
Andreas Ranch
Slack integration not working for me now. Getting "Sorry, there's been an error. Try again later." comment from Clickup bot when trying to create tasks from Slack. Tried removing integration and adding again with no luck.
Brent Evans
@Andreas Ranch: Hey Andreas!
Oh no, I'm sorry to hear that! It looks like we're still having trouble reproducing this issue on our end. Could you please send us a quick message at bugs@clickup.com so that we can follow up and make sure this gets fixed?
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Brett Schwab
@Brent Evans: Hey Brent - I'm currently having this same issue. Has this been resolved at all? I tried to create a task from a slack message and I just get the "Sorry, there's been an error" message. I even removed and re-integrated slack and it still doesn't work.
Melinda Byerley
this has happened twice in the last week. agreed that it's super annoying especially as we're trying to drive adoption into work flows
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Alex R Pourtash
under review
Hey, guys!
Thanks for letting us know about this!
We're unable to reproduce this issue from our end but we'd like to get this resolved ASAP!
Could you please try re-integrating Slack? You'll need to click on ALLOW when Slack asks for permission to access ClickUp.
Let us know how this works or if you need further assistance!
Thanks!
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Ronja T
@Alex R Pourtash: I don't really want to do that as it would delete any established links that my team has set up and would be a LOT of work to re-establish. Or is there a way to do this without messing with set notifications?
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Ronja T
@Alex R Pourtash: I've done this now, but am still experiencing the same issues
Jonathon Arbona
@Ronja T: Hey Ronja!
Sorry to hear you're running into this issue. It looks like our developers are currently working on a resolution for this!
We'll be sure to reach out again once we've got an update on it.
Please let us know if there's anything else we can assist you with!
Thanks!
Dan Smock
@Jonathon Arbona: Having the same issue, having just tried to stand up Slack for our team.
Matt Williamson
SAME. How does this happen?