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Slack integration not working
under review
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Ronja A
The commands are there (i.e. /clickup new or "Create a task" on a slack message) but clicking them does nothing! Here's a video: https://t2446380.p.clickup-attachments.com/t2446380/65c61676-2ca1-48a8-a4e8-0b8c97f04059/screen-recording-2020-06-23-12%3A37.webm?view=open
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Melinda Byerley
this has happened twice in the last week. agreed that it's super annoying especially as we're trying to drive adoption into work flows
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Alex R Pourtash
under review
Hey, guys!
Thanks for letting us know about this!
We're unable to reproduce this issue from our end but we'd like to get this resolved ASAP!
Could you please try re-integrating Slack? You'll need to click on ALLOW when Slack asks for permission to access ClickUp.
Let us know how this works or if you need further assistance!
Thanks!
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Ronja A
@Alex R Pourtash: I don't really want to do that as it would delete any established links that my team has set up and would be a LOT of work to re-establish. Or is there a way to do this without messing with set notifications?
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Ronja A
@Alex R Pourtash: I've done this now, but am still experiencing the same issues
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Jonathon Arbona
@Ronja A: Hey Ronja!
Sorry to hear you're running into this issue. It looks like our developers are currently working on a resolution for this!
We'll be sure to reach out again once we've got an update on it.
Please let us know if there's anything else we can assist you with!
Thanks!
Dan Smock
@Jonathon Arbona: Having the same issue, having just tried to stand up Slack for our team.
Matt Williamson
SAME. How does this happen?