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Folders disappear
complete
Lisa Onkes
When I load the webapp by going on clickup.com and automatically get redirected some of the folders are missing.
The only thing to solve this is to reload until they appear...
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Michael
Hey, everyone
As a quick summary we have identified two issues are both are currently being worked on by our Engineering team!
You can reference them using the following Bug IDs.
Folders aren't shown when using Clean Layout - BUG ID: CLK-54380
Folders disappear when opening a Space - BUG ID: CLK-36304
Looking forward to getting this resolved! 🤗
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Michael
Michael
complete
Hey, everyone!
The final issue related to this Canny was just released and should no longer be an issue!
Folders aren't shown when using Clean Layout - BUG ID: CLK-54380
If you continue to see any problems, please reset your cache to ensure you have received our most recent updates. This can be done with the URL: https://app.clickup.com/?ngsw-bypass=1
Thanks for much!
Michael
Hey, everyone!
Quick update here!
Folders disappear when opening a Space - BUG ID: CLK-36304
has been released to Production and is now resolved! 🙌We are continuing to work on issues with Folders not being displayed in Clean Layout and expect this bug to be resolved next week.
Let us know if you have any questions in the meantime! 🤗
Jakub Grajcar
I've got this too. In the sidebar there's a blank space where one of our folders should be every time I reload. Big time waster...
Abbe Philo
Any updates on this? Mine does happen when switching workspaces
Michael
Hey, everyone
As a quick summary we have identified two issues are both are currently being worked on by our Engineering team!
You can reference them using the following Bug IDs.
Folders aren't shown when using Clean Layout - BUG ID: CLK-54380
Folders disappear when opening a Space - BUG ID: CLK-36304
Looking forward to getting this resolved! 🤗
M
Mario Dieguez B.
Hello.
I checked the layout and it was set at Simple, not Clean. So Simple layout is affected too. Switched to Modern and seems to be working better in Firefox and desktop app for Windows.
M
Mario Dieguez B.
I confirm after switching to the Modern Condensed layout the issue still occurs, but less than in Simple layout.
Tony Cook
I'm seeing this too in both app and web - we use "clean layout" and this has been going of for weeks. We use 'clean layout' as it's the only layout where the spaces and listed seperatly to the folder - which works better for our workflow.
Michael
in progress
Hey, everyone!
Our team has identified an issue where Folders will not be displayed if navigated to directly when using the Clean layout. Bug ID: CLK-54380
We have a fix undergoing code review and will be looking to get this bug resolved as soon as possible. In the meantime, we suggest using another layout type.
Let us know if you ave any questions in the meantime!
Lisa Onkes
Michael: Hey Michael,
I am not sure who changed my title to "when using Clean Layout" - that wasn't my original title.
After I thought changing my layout would be a fix, so I changed to the simple layout and I still have missing folders. This time just with normal navigation, not when I get redirected from clickup.com
I saved a screenshot of this, happy to share.
Michael
Lisa Onkes: Apologies! I've returned it to its original state.
We'd love to look further into the case you're experiencing. So we can best investigate, can you please send an email to help@clickup.com?
We'll be on the lookout for your email! 👀
Lisa Onkes
Michael: Thanks! I send an email with a screenshot to that address.
Kai Bader
Michael: Have been experiencing this issue for a couple of weeks. Tried all layout styles. Currently, I'm using the modern layout style.
Gabriel Mello
I've faced the same issue. It seems that there's nothing inside that space, but once you refresh the page they come back.
Lisa Onkes
Gabriel Mello: Yes, even employees have asked me what happened and if I removed them from projects... this is not a one time thing,it happens consistently to me.
Paz
Lisa Onkes: I have the same issue all time and I have to reload or close the app to see the folders again
Lisa Onkes
Paz: The told me about a week ago that they know the issue, are working on a solution and will follow up :)
Michael
Lisa Onkes Paz CLK-36304 (Folders disappear when opening a Space - ALL layouts) has passed QA and will be resolved with our upcoming weekly release!
CLK-54380 (Folders and Lists not loading in specific Spaces within Clean layout) has passed QA and has been implemented into our internal environment. We expect this bug to be resolved with
next weeks
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