Hey, Lauren and Sonni! Thank you for your patience! I'm happy to let you know that we've made some changes that should have resolved this issue!
Thanks again for letting us know about this - it was a huge help!
I'm going to mark this as complete since this should be resolved, but please reach out if you experience this again and we'll continue our investigation.
As always, let me know if there's anything else I can assist you with. Have a great day!