Part of the problem with dealing with bugs is that Canny is a pretty poor bug tracker. Great for feature requests, but terrible for bugs.
For example, newly reported bugs need to be classified into categories, and severity assigned. I don't believe either is possible with Canny.
Bugs that cause data loss should receive a high severity rating for example.
Without any kind of classification system, to users it looks like 19/20 bugs are simply being ignored.
Also, currently it appears most bugs being worked on have multiple votes. This is a good system for feature requests, but not for bugs. Prioritization of bugs should not be primarily based on votes, but on severity, and whether the bug occurs during typical use, or during unique circumstances.
Just my 2 cents.