B
Ben
I write this with love hoping someone at clickup seriously considers it. i am a HUGE clickup user - use it for almost every job at my company and have spent countless hours investing in it. The AI - specifically the marketing hype about 'replacing every software we have' - has us considering leaving clickup, because we're worried about the direction clickup is heading.
i love clickup and tried to share this directly, but the AI bot keeps redirecting me to this public forum so here we are. focus on your core product. there are SO many basic AI use cases that would be wonderful to see (like in automations) without the 'Super Agent' marketing hype, and if you try to be every tool to every user you'll lose business.
  1. No one wants a tool that can do everything, because no one company can be the absolute best at everything. you were great at task management, and frankly your roadmap seems to have stalled for addressing customer concerns related to basic automation and task management features. the new UI with messaging channels has just made my workspace messier. i'd rather you improve your core product and be the best at that so i can do automations using formulas (for example) than build this AI agent that doesnt work.
  2. Your AI cant (and hasnt since the launch of Brain) handle basic IF/THEN tasks, so theres no way i'd trust the 'super agents.' for example, if i try to just say 'take all tasks in this list with custom field value X, and set the date to Y' it spends 40 minutes on it, completely botches the task (generally requiring work just to undo the damage it causes), and then when i ask for an update it confidently tells me its done. its confusing that you'd even launch the super agents when the basic ai brain is so useless.
  3. if you want super agents to succeed, build some templates with instructions or premade examples, and take the whole thing bac to beta. i try clicking a template button to try an agent, and am met with dozens of questions and no guidance, as if the bot were by invention, not an example template. i've tried to understand how these bots can actually be useful multiple times, and genuinely cant find any use for them. i tried to build a few, and the AI was totally unable to handle my fairly simple requests (if i add a line item to a contract that mentions 'product demo' in the task name, add it to my product demo production queue). Further, if you want it to succeed, put it back in Beta. Unless I am the problem, it seems like the AI just plain doesnt work. given the amount of time it takes to set up prompts, people aren't going to try more than a couple times. you're better off dropping it to beta and waiting until your product works and has gone through Q/C and has user documentation. at least then when you go out of beta people will try it a second time if it didnt work the first time.