I've been a ClickUp user for a long time, and I recently dove into Super Agents. They worked incredibly well right out of the gate.

Then both of my clients ran out of credits, and the agents are now effectively useless for the rest of the month. Here's the part that matters most: this is not something you can fix by upgrading. On the Everything AI plan, nearly every AI feature becomes unlimited (AI Fields, Dashboards, Ambient Answers, Autopilot Agents, the Notetaker). Super Agents are the single exception. They stay credit-based on every tier. So there is no plan I can purchase that gives my clients dependable Super Agent capacity.

The included allotments don't hold up under real use, either. Brain AI ($9/user/mo) comes with 1,500 credits. Everything AI ($28/user/mo) comes with 5,000, costs more, and still would have run out by week 3. And we're not talking about a lot of money. The agents are actually pretty efficient with credits. The problem is the structure, not the price.

The only way to get real headroom is to commit to 10,000, 20,000, or 30,000 credits per month on a 12-month commitment, paid up front. But that's use-it-or-lose-it in both directions. Go over and we're stuck. Go under and we lose what we paid for. Even the add-on credit packs renew yearly rather than carrying the balance forward.

Every major AI lab handles this differently. They let you buy credits in blocks that don't expire, roll over, and can be topped up or re-upped automatically when you hit a threshold. That model fits how usage actually works: spiky, project-based, and unpredictable month to month.

Since Clickup can run on an MCP connection, I was able to recreate one of these workflows in Claude Cowork. I moved the prompt into a skill, scheduled it, and it does the job (with some tradeoffs), and the cost is already folded into my existing Claude spend. This does not really work for most of my super agents, but it does a good job with some.

Super Agents are a genuinely great feature. Please rethink the credit model so teams like mine can lean into them instead of routing the work elsewhere. Non-expiring credit blocks with auto top-up would let us standardize on Super Agents.

much of our work is done quarterly, and we need the Super Agents to perform a lot of tasks for us at the start of the quarter. I have setup all Agents and very happy with how they work, we bought the AI Super Credit Packs assuming the tokens do not expire monthly (it is not mentioned when getting the credits), only to find them expired at the next renewal cycle.

this has really prompted us to look for alternative Agents that can integrate with ClickUp (e.g. the ChatGPT ClickUp connector) which does more than 70% of the agent tasks that were done natively.

Zeb this is a huge issue for me. I can't afford a year supply of credits and since there is no way to purchase monthly or even to purchase a set amount for the year and then if I go over just pay for a one time amount of credits, it's putting a financial burden on me as a business owner. I spent hours getting my agents to work the way I want and I was so excited to use them, but the current billing structure is price prohibitive and I'm looking at other options outside Clickup now. Can you please fix this quickly?

Agreed, the current policy isn't customer friendly as I don't have the budget to pay for a whole year of usage that I may not even need. It's making my agents useless to me for the rest of the month at this point.

I absolutely agree. I would really love for the credits to roll over or at least not expire as we payed them.