Right now it is very cumbersome to report reduced/degraded performance. It has an impact on our productivity and so, to us at least, it doesn’t feel like it is treated with any form of urgency on Clickup’s part. You have to use the “chat” function, to ultimately submit a ticket. Which all in all took close to 5 minutes. Here’s an idea: How about a button on the status page ( status.clickup.com ) titled “report reduced performance” or something like that? Sure, if after that the automated system still asks a bunch of basic questions, I get it. But having to search for a way to report and then still jump through a bunch of hoops … The impact of any outage can be high, as many use Clickup for documentation, for dev sprints, … It can grind dev work to a halt. Having a faster way to report an outage would be great. Especially if we can get the impression that it is treated with priority and not with the rest of support tickets. Perhaps the nature of the ticket means that it is, how would you know? And that is part of the problem. If there’s a “report reduced performance” button, and that starts some kind of counter on Clickup’s end, or even on the status page, that increases the urgency as more reports come in, that would at least give the feeling that customer’s reports of reduced performance are being dealt with with the highest priority. Not saying they aren’t at the moment, but the clumsy reporting method and the lack of any indication it will be dealt with with the highest urgency, don’t help.
