Feature Requests

Hello ClickUp Team, We are a company based in Indonesia. Could you please confirm: Whether Indonesia VAT / PMSE tax is included in our invoice Whether ClickUp is registered for Indonesia PMSE VAT Whether any tax document is available for Indonesian customers Because we receive the invoices only shows up like a normal invoice without tax

Hi ClickUp Team, I’m posting here because this renewal process has been very confusing and difficult for us to resolve through normal channels. We are a business customer using ClickUp Business Plan. Recently, we received a renewal notice stating that our workspace is set to renew with 57 Business Plan seats. However, we do not accept renewing with 57 seats. We had already clearly informed ClickUp last year that we needed to reduce our subscription seats for the next billing cycle. At that time, we also had difficulty getting a clear renewal or billing contact who could properly assist us. Now, one year later, we received another renewal notice that appears to proceed directly with the original seat count, without proper confirmation from our side. This does not seem normal for a B2B SaaS renewal process. To make the situation more difficult, when we tried to reply to the renewal contact, the email bounced back. This means we received a renewal notice, but we still do not have a valid person to communicate with before the renewal moves forward. To be clear, we are not trying to avoid payment. We simply need the renewal to reflect our actual business needs, and we need a real, reachable contact who can help us correct the renewal details before any invoice is issued. Please help us with the following: Confirm that our workspace will not be renewed with 57 seats. Help us reduce the subscription seats for the upcoming renewal. Provide a valid renewal or billing contact who can actually assist us. Make sure the renewal does not proceed without our confirmation. We feel quite helpless because this issue was already raised last year, but the same problem is happening again. A business customer should not have to publicly post here just to find a valid contact and prevent an incorrect renewal. Thank you.

My annual ClickUp Workspace is billed annually. Testing out a new AI tools requires it to be billed annually as well. You should give us the option to ACTUALLY try the tools for the monthly customized price.

Currently, one can only view the Total Cost of the use of AI Fields. I'd like a further breakdown to show me which AI Fields have contributed cost and how much each field has contributed.

We need to change the hiring type from monthly to annual, could you support me?

At present, session management has been separated from 2FA and is only available on the Enterprise plan. As a result, 2FA on plans below Enterprise is effectively optional at the user level. If a user never logs out of their session, they may not be prompted to authenticate again using 2FA. This significantly weakens the intended security benefits of 2FA and undermines standard data security practices. For 2FA to function as a meaningful security control, it needs to be supported by proper session management, including the ability to terminate active sessions. 2FA is widely considered a baseline security feature and should not be restricted to Enterprise-level plans but available on all plans. Or is this just a money grab? Without session management and the ability to terminate sessions, 2FA cannot operate effectively and its implementation remains incomplete.

I am paying for 5 seats on the last bill, but I only use 3 seats (licenses). Can you check it out please?

I’m currently unable to pay with my company debit card because it is a combined DEBIT / GIRO card, which is very common in Europe. Some US-based tech companies (in this case ClickUp) seem not to accept these cards. From my perspective, this looks more like a technical limitation or bug than an intentional restriction, as these cards function as standard debit cards for online payments across most European services. Could you please check this on your side and let me know if there is a way to enable payments with European debit cards? Making this work would greatly improve accessibility for European customers. Thank you very much for your support.

Please take a look at my attachment image. The Thai characters are not correctly rendered. Please use font that support Thai to render pdf. Best regards, Nattapon

The Problem: The Cost of Centralization. The current ClickUp model is perceived as “all or nothing”. Although its competitive advantage is to integrate everything in one place, this becomes a financial weakness when the price is the sum of all its parts, with no option for partialities. For teams in institutions (such as the public sector) where software like this is not funded by the entity, the cost becomes prohibitive. The Use Case: Disconnect between need and payment. A team of 9 people (1 Manager, 2 Department Heads and 6 technicians) requires Business plan features. Under the current model, this adds up to $ 108.00/mes. The conflict lies in the fact that: * Only the 3 leaders need/want to pay for control and visibility. * The cost falls directly on individuals and not on the institution. * Forcing to pay for all 9 members makes the system unsustainable. The Proposal: Democratization through Roles and Functionality Menu. A model based on the characterization of users and the modular selection of tools is suggested: * General Administrator: He is the one who pays for the functionality of the workspace (including AI). You would have access to a menu of features to assemble a “tailor-made” group, prioritizing tools according to your budget. * Subadministrators and Simple Members: They would not pay for the general workspace, but for individual functionalities at a low cost. The difference is that the Subadministrator can configure aspects of the group (defined by the Admin), while the simple member only consumes the tools useful for their daily lives. New Charging Scheme: Functionality and Scale. The payment would no longer be the rigid multiplication of “x plan members” to become a single monthly recurring payment based on: * Value by functionality: Each tool selected has an individual price. * Scale by group size: The prices of the features would vary according to user ranges (e.g. from 2 to 50 members, from 51 to 200, etc.). Conclusion: This model would allow ClickUp to capture users who are leaving the platform today by price, allowing them to scale organically and pay only for the real value they perceive in their specific workflows.