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The Web app is very very very slow!
under review
Laura Schepper
The web app is very slow since a week or 2. It takes about 5 minutes to load a page, if you're lucky. I have commented on tickets from other users, but the status keeps being changed to 'Complete'. This problem is not fixed though.
We've tried all our internet connections and that doesn't seem to be the problem.
Please fix this issue. We started using ClickUp with our company since a month ago and we were very happy with it. We are thinking about going back to Atlassian/Jira though, because we can't seem to use ClickUp properly cause of its loading problems.
Other problems:
Docs and meetings keep being deleted while typing, assignees are removed from tasks right after we assigned them, tasks are deleted when added etc.
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Sean Canton
I have issues with lists not getting updated when I make changes on screen. Very frustrating to refresh all the time.
Jakob Schmitt
Same here. Search is not usable! See screen capture:
...showing the problem and also showing, that I used this link: https://app.clickup.com/?ngsw-bypass=1
...which was recommended by clickup to bypass my local cache and I am using the latest update.
Important! For me personally, the problem had dissappeared for some time and occurred again today during the day!
I have filed a bug report from within the app granting access to clickup devs.
Raul Cabello
This happens on our lists too, the lists sit on Loading for 4-5 minutes and I have to scroll to load or wait.
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Lucas Pollard
under review
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Lucas Pollard
Hey everyone!
Our team is having trouble reproducing this error, but we want to get this resolved for you!
Could you please write into bugs@clickup.com so we can further investigate this issue? When you write in please include a link to this post to our technical team is aware of the issue you're facing!
We'll keep an eye out for your messages!
Claire Holmes
@Lucas Pollard: Hello Lucas, we also have issues; search takes minutes to have results appear and when clicking on the "notification" screen it also takes minutes or notifications to get listed (users with lots of notifications). We have a fast 1 gig fibre internet line with very low latency. Looks like there is an issue with the Clickup Database on the new platform. What can be done?
Romet Kallas
@Lucas Pollard:
Experiencing the same issue, search doesn't work (or keeps loading)
Nothing really to clarify here other than it's unusable :( we are in EU
Alex
@Romet Kallas: Same here when trying to search for a ticket in the "@@" dialogue. Results won't show up.
Romet Kallas
@Lucas Pollard: Can also say that dashboards have been very bad today and yesterday :( . One example of Pie graphs that are using a custom field, will keeping loading and will not appear.
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Sean Canton
@Lucas Pollard: Performance is a quality concern, not an error. You guys are building too fast, and your technical debt is catching up with you. Stop building new features, fix what you have.
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Joe Booth
I reported this 2 weeks ago - still happening. There's no point adding new features if the basics aren't working!
Laura Schepper
This meeting note is loading for at least 7 to 8 minutes now.
